How do
I get started?
What
does it cost to play?
I
want to change my nickname and password.
What do I
do if I forget my password or nickname?
Can I daub my own
cards?
Do I have to hit
play every game?
How many bingo
cards can I play at a time?
How do I
change the number of cards I can play?
So what happens
if I have a bingo?
Do I have to hit
bingo?
Can more
than one person bingo at the same time?
What do the
colored boxes next to “Players:” mean?
How do I tell
how many people are playing the game with me?
How can I chat with
other players?
If I want
to change my cards, what do I do?
How much can I win?
What is the prize
money based on?
What happens
when I win a Jackpot?
How do I play a
game other than bingo?
How do I choose a
currency to play in?
I already have an
account, how can I change the currency?
Will it make any difference
to how much I pay?
What differences
will I notice in the game?
Can I use any payment
method?
How do I make
a deposit to my account?
What kinds of
payment methods can I use to make deposits?
How long does
it take for a deposit to get in my account?
Are there limits
on the amount I can deposit at one time?
What is
the Activation Key and why is it important?
I won! How
do I withdraw money from my account?
Can you credit
my winnings directly to my credit card?
What is the
least amount I can cash out?
How long
does it take to receive my winnings?
Support never
answers my emails!
I’m already a
Zany Bingo player, but a new version starts to download when
I log in.
I lost
my internet connection during a game I was playing.
I can’t find
an answer to my question, what can I do?
How do I
find out about any special offers or changes?
How can I play
Chat Games?
How can I
receive Bonuses?
What are Bonus Bucks?
What is the Bonus
Bank?
What are Goodtime
Points?
How can I
earn Goodtime Points?
How do you calculate
my Goodtime Level?
It’s easy…
Step 1: Download the software
Step 2: Register to play
Step 3: Credit your account
Step 4: Activate your account using the key in the confirmation
email.
The majority of games are pay games. Bingo card prices will
start at 1 cent (USD) to $1. Slots, Video Poker, Pull Tabs,
Scratch Cards and Keno prices start at 1 cent.
You can always update and edit your personal information.
Simply enter the game and click on the “CASHIER Button”.Then
click on the “Player Details” button on the left side of
the screen. The page will refresh and your account information
will be displayed. If you wish to change your nickname,
scroll to the bottom of the page and erase the current Nickname
showing and type in your new desired Nickname.If you would
like to change your password, click on the words located
next to the nickname box and two boxes will appear.You will
need to type your new desired password and then retype it
again for verification. (We suggest that you write down
your new nickname or password immediately after you change
this information.)
If you forget your password or nickname, at the Log in screen
you will see a line that says:“If you forgot your PASSWORD
click here to request it.” Your nickname and password will
be sent to the email address that you have registered with
Zany Bingo.
Yes, go to the Auto tab and uncheck the “auto daub” option
to daub your own cards! Make sure you click "Apply"
to save changes.
No, not if you set the options in Auto. Go to the Auto tab
on your game screen and check Auto Bingo, Auto Daub and
Auto Buy. Change the amount of cards to the amount you would
like to play and hit “Apply” to save changes.You also have
the option of setting the system to play only a certain
number of games. To do this, place a check mark in the
box next to the words, "Stop after".You can then
use the up and down arrows next to the box to set a certain
number of games you would like it to play.
See the Help
page for more detailed information.
The number of cards you can play at a time will vary from
game to game. The minimum “Min Cards” and maximum “Max Cards”
values are shown in the “Cards” area, and you may select
a number of cards within the range indicated.
There are two ways to change the number of cards you are
playing:
Between games,
click the Auto tab and click Auto Buy and change to the
amount of cards you wish to purchase then click Apply to
make sure changes are saved for next game.
In Triple play pattern games, when you purchase your cards,
you will play 3 games on those cards.You may change your
cards at any time but they will not change nor will the
money come out of your account until a new Triple game begins.
Your Cards will change colors as you get closer to a bingo.
Blue=3 to go, Green= 2 to go, Red=1 to go. Gold = Bingo.
If you have the “Auto Bingo” box checked in the Auto section,
bingo will be called for you. If not, when your card turns
gold, a message will appear that says: “Congratulations
you have bingo!! Hit the bingo button, claim your prize
and enjoy the excitement with your fellow players.” If this
message appears, hit the BINGO Button.
Even if you have NOT set the Auto Bingo option, Zany Bingo
will not let you miss the chance of winning. All wins are
recorded automatically and allocated to the player regardless
of whether Auto Bingo is set or not.
Yes, in cases where more than one player bingos on the same
number, the prize is split between the winning cards. If
you needed the same number to win on 2 cards, and the another
player needed it on only 1, you would get 2/3 of the prize
for that game!
Those boxes show how many players have cards getting close
to bingo. Blue shows how many players are 3 numbers from
Bingo, Green, 2 numbers from Bingo and Red, 1 number from
Bingo.
Each game will show how many players are currently in the
game. The next game should have a similar number. It will
vary depending on the time of day, day of the week and what
specials are offered. The number of players in the game
is next to “Players:” above the number call board.
Simply click on the Chat button to the bottom of your screen
to enter the chat room and meet some new friends. There
are friendly, helpful Chat Masters available 24/7 to help.You
can recognize them by the different color type and the “CM”
in front of their names. Chat games are played 24 hours
a day and you can win Bonus Bucks by being in chat and in
the game.
When you play Zany Bingo, the game creates cards for you every
time you log in. You can change any or all of these cards
before the beginning of every game by clicking them and
then click replace card. Or you can replace all of your
cards by Clicking on the “Replace All” button that is available
only in between games.
Cash prizes are won for every game, so the amount you can
win is unlimited. Zany Bingo jackpots are progressive, and
usually begin at $500 or $1000. Jackpots increase in size
with every game played, until someone wins. We often have
jackpot specials and these may start at much more than $1000.
The cash prize is based on the number of cards in play
during the previous game. A share of that cash total goes
toward the prize for the following game and towards the
jackpot. The more cards that players play, the bigger the
prize. Jackpots are progressive so they keep growing until
they are won. Some games, however, have fixed prizes and
fixed jackpots.
Congratulations! Jackpots can be cashed out using any of
the available withdrawal methods. Be sure to leave enough
in your account to allow you to play for a few more days
while your winnings are expedited to you.
You may also want to consider leaving
money in your account for future play. Many players do this,
and some go on to play and win even more. If you elect
to cash out all your winnings, please stop playing until
your Cash out is processed.Cash outs can take up to 12 hour
but are usually done in minutes, depending on the method
you choose to use to receive your Cash out.
It’s easy. The game automatically loads whichever side game
that you last played. You can play bingo and any one of
the other side games at the same time.
All side games are accessible through
the drop-down menu that opens by clicking the Tab at the
upper right corner of screen that says Change Games.
The Jackpot amounts vary for each game.
When you register at Zany Bingo, you will be asked to choose
a currency - it's as simple as that. The currency of your
choice will be displayed on the lower edge of your screen:
 |
US Dollars |
 |
British Pounds |
 |
Canadian Dollars |
 |
Euros |
 |
Australian Dollars |
All your deposits and cashouts will take
place in this currency and all card prices, prizes and jackpots
as well as side games will be shown in your currency too.
You can only change your currency by applying to
our Support team. You should email your request
to help@zanybingo.com
- putting "Currency Change" as your subject
and include your nickname. It is important that
you complete any plays on side games first and then
close the game before contacting support. Your currency
cannot be changed while you are logged in or have
unfinished games.
It is important to choose a currency which is supported
by your preferred payment method. If you do this, then what
you deposit is exactly what will be charged by us to your
bank account. If you use a payment method which does not
support your currency, then your bank may make a charge
for currency conversion, in which case the amount charged
to your bank account may be slightly higher than your deposit.
These charges are controlled by your bank and not by us.
The main difference you will notice is that your
account balances, card prices, prizes, jackpots and side
game bets are all shown in your choice of currency. This
currency is also displayed at the bottom of the screen.
The system obtains the latest exchange rates from the Federal
Reserve Bank of New York at least once every 24 hours and
all transactions in the bingo system use this exchange rate
to convert between players' currencies.
It’s easy to make a deposit. If you are in the game, click
on the Cashier button and you will be taken to the secure
deposit area. You are already logged in, so simply choose
your deposit method.
If you are on the Zany Bingo web site, click
on the Members button, choose Login from the menu and enter
your login information. Once you are in the secure deposit
area, simply follow the instructions and choose your deposit
method.
Zany Bingo accepts a wide variety of payment options.
- NETeller
- InstaDebit
- eWallet Express
- MyCitadel
- VISA and MasterCard Credit Cards
- Solo, Maestro and Visa Debit Cards
(UK only)
It should only take a few minutes for the credit to reach
your account.
The minimum amount you can deposit is $10 and the maximum
is $200.
The activation key is sent to you when you register an account
at Zany Bingo together with a welcome email. Your account must
be activated if you want to make withdrawals. You may open
the game, deposit money and play without activating, but activation
is necessary to make a cash-out.
You have several options: wire, check or credit to your funding
method, (depending on how you made your deposit.) If you want
to receive a wire or check, fill out a money request form,
which is available on the Zany Bingo web site. Checks are mailed
to the address registered with Zany Bingo. Please make sure
the address is correct prior to making the withdrawal request.
Or you may receive a credit via the method used to make your
deposits.
Please note that:
While there is NO LIMIT to the amount a Player can cash out,
there is a maximum amount that can be Withdrawn in one time.
For receiving any Withdrawal which is higher than $10,000
(USD)., an amount of $10,000 (USD) (or the corresponding amount
in the currency of payment) will be paid once a month, until
the full amount of the Withdrawal is paid. The foregoing applies
also to Withdrawals of progressive jackpots. Withdrawals depend
on verification of all required documents to ensure the identity
and age of the payee.
How to Cashout:
- Click on the “Cashier” button.
- Click on the Cashout button.
- Enter the amount you wish to cash
out and press "Submit".
- Verify that you are aware of any Bonus
you will lose by cashing out and tick the box indicated.
- Select your method of payment and
enter any account numbers necessary.
- Hit “Submit” and your cashout will
be processed as soon as possible.
If you have any questions regarding
your cashout, please write to help@zanybingo.com
In many cases we can credit your credit card if you used a
Visa Credit card, up to the amount you deposited using that
card in the past 3 months. However,
this option is not always available and is dependent on VISA
limits.
You may also cash out using any of the
following options
- Neteller
- Credit Card - Visa Only: Amount withdrawn
must be equal to or lower than the total deposited in the
last 3 months. Applies to all accounts funded by Visa Credit
Cards.
- InstaDebit
- eWallet Express
- Check - $200 or less only
- WireTransfer - All other amounts. Please
Note: There is a US$20 fee for every wire transfer. Funds
will be wired to your account within six to ten days from
request.
There is no minimum cashout unless specified by the payment
system you are using. You may make only one cashout every
24 hours.
Remember, when you make a withdrawal, the
bonus bucks left in your account will be reduced , depending
on the amount of cash remaining in your account. Bonus Bucks
already in your Bonus Bank are also affected.
For example, if you withdraw all cash,
or leave less than $10 cash, all Bonus Bucks are removed from
your account. If you leave $20 cash, the Bonus Bucks left
in your account will be $10 Bonus Bucks.
The amount of time will depend on the method of payment used
to process your request. Normally your cashout will be processed
by us within 24 hours.
Your support team prides itself on answering all emails promptly.
However because of spam filtering by large ISPs like AOL,
Yahoo, Hotmail, etc., emails from some commercial organizations
just don't get through to you.
If you do not get a response from
us within 24 hours, it does not mean we have not replied.
Our email to you is probably stuck in a spam filter at your
ISP or in your mail program.
To avoid problems like this, please make
sure that you have added these email addresses to your address
book.
- To make sure you can receive replies
to your emails to support, add: help@zanybingo.com
to your address book
- To make sure you can receive news
of our promotions and our newsletters, add: news@zanybingo.com
If you have a spam or junk mail
filter, make sure that you allow anything from zanybingo.com.
We want Zany Bingo to be the best bingo game you can play, so
we use the latest technology and add new game features often.
As soon as new updates are ready, we make them automatically
available at the login. The download may take a few moments,
but it gives you all the latest features available.
If you get disconnected from the Internet in the middle of
a game, the Zany Bingo software program automatically re-establishes
the Internet connection, logs back into the bingo game, and
directs you to the game that was interrupted, so that you
can continue playing the very same cards you were playing
before the disconnect.
If you are unable to connect by the end
of the game, the next time you log in to the game the program
will send you a note that appears in the “Notes” area of the
game informing you of the outcome of the game you couldn't
finish. Since the game server continues to play your cards
for you while you are disconnected, it will award you the
prize if you have bingo for a certain card.
If you are disconnected during a bonus
slots game, the next time you log in you may continue to play
that bonus game without interruption.
If you can’t find an answer to your question on this page,
or in the full Help
files, the CM in the Chat Room can often answer the question
for you. Plus, Zany Bingo provides tech support and help for
players 24/7 all year round. You can either click on the Live
Help button, which you will find on all the pages in the Zany Bingo
Member's site or simply send your question via email to
help@zanybingo.com
and someone will get right back to you.
How do I find out about any special
offers or changes?
We notify all our players by email and/or by posting in the
game. We send newsletters to the email address you have given
in your account information at our site. If you want to receive
the newsletters make sure you have entered a valid e-mail address.
The newsletter is also available on the News
page on our websitel News and special
events are also posted in the game. Simply press the News
icon on the game screen to view any new postings. Check it
regularly for the latest Zany Bingo promotions, specials, scheduled
events, plus other entertaining and useful information.
We play a variety of chat games throughout the day.Youmust
be in chat to play chat games. All chat games and rules are
posted on the website.
You can also access the chat specials from your game screen
by clicking on schedule and the chat specials. Hover your
mouse over game name at the top of the chat screen and it
will describe it for you. If you have questions, be sure and
ask the CM for help.
At Zany Bingo your bonus money is called Bonus Bucks. You can
receive Bonus Bucks in three ways. Click
here for full bonus terms.
Deposit Bonuses: Every time
you make a deposit, you will receive a bonus! You will receive
200% bonus on your first deposit and up to 100% on all other
deposits over the minimum shown in the Bonus
Terms.
Referral Bonuses: If you
refer a friend, you will receive 100% of that friend's
first deposit in Bonus Bucks! And you can refer as many friends
as you like. The minimum deposit your friend must make for
you to receive a bonus is $10 (or the equivalent in your chosen
currency).
Chat Game Bonuses: If you
join in our chat games you'll have lots of opportunities to
win even more Bonus Bucks.
Bonus Bucks are a reward for playing at Zany Bingo. It is essentially
free money, and we'll give you a lot of it! You can earn Bonus
Bucks by depositing, by introducing your friends to our game,
by winning various contests or just by being in chat and playing
our special games. Bonus Bucks can be used to play bingo,
slots, poker, keno or pull tabs. If you have both real cash
and Bonus Bucks in your account, the real cash will always
be used first. You cannot withdraw Bonus Bucks but you can
play with them and win real cash.
When the number of deposit, referral and chat game bonuses
exceeds a specific limit (more than 200% of your total deposits),
the excess Bonus Bucks are deposited into the Bonus Bank and
the amount is displayed below your Credits. In order to use
the Bonus Bucks stored in the bank, you must make a deposit
to your player account. Please note that if the number of
Bonus Bucks in the Bonus Bank is zero, the Bonus Bank will
not appear on the playing window.
Goodtime Points are loyalty points that you earn as you play
at Zany Bingo.You can check your points balance in your Member's
Account and exchange your Goodtime Points for valuable Bonus
Bucks at any time. See the Goodtime
Points page for more information and dedicated FAQs.
The more you play bingo or any of the side games, the more
points you earn. And, the more points you earn, the higher
your Goodtime level.You earn even more points just for depositing
or for referring friends. See the Goodtime
Points page for more information and dedicated FAQs.
Your Goodtime level is based on the number of Goodtime Points
you earn but also takes into account your deposits, referrals,
chat room activity and purchase of Gift
Certificates. See the Goodtime
Points page for more information and dedicated FAQs.
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